Shipping
All orders are processed within 1–3 working days, Monday to Friday, excluding UK bank holidays.
During particularly busy periods, promotions, or seasonal events, processing times may be slightly longer. If there is a significant delay, we will do our best to keep you informed.
Once your order has been dispatched, you will receive a confirmation email.
We currently offer delivery within the UK using trusted courier services.
Standard Delivery: 2–4 working days
Express Delivery: 1–2 working days, where available and selected at checkout
Delivery times are estimates and begin from the date your order is dispatched, rather than the date your order is placed.
Please note that delivery times may occasionally be affected by circumstances outside our control, including courier delays, severe weather, or other unforeseen circumstances.
Shipping costs are calculated at checkout based on the delivery service selected and the destination of your order.
The applicable shipping cost will be displayed before you complete your purchase.
Processing Times
Uk Delivery
Shipping Costs
Orders
Tracking Your Order
Where tracking is available, tracking information will be sent to you by email once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active or update on the courier’s system.
Incorrect Delivery Addresses
Please ensure that your delivery details are accurate and complete when placing your order.
We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.
If a parcel is returned to us because the delivery address provided was incorrect or incomplete, additional postage costs may apply if you require the parcel to be resent.
Lost or Delayed Parcels
If your order has not arrived within the estimated delivery timeframe, please contact us at info@re-handle.co.uk.
We will investigate the matter with the relevant courier and assist you in resolving the issue as quickly as possible.
While delivery is carried out by our courier partners, we remain committed to assisting you with any delivery issues relating to your order.
International Shipping
We currently do not offer international shipping.
Orders can only be delivered to addresses within the UK.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at:
Email: info@re-handle.co.uk
Returns & Refund Policy
Returns & Refunds
We want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us at info@re-handle.co.uk and we'll be happy to help.
Change of Mind
If you purchase from us online and change your mind, you have the right to cancel your order within 14 days of receiving your item.
Once you have notified us, the item must be returned within 14 days.
Iteam must be returned and unused and in their original condition. Customers are responsible for the cost of returning an item due to a change of mind.
Refunds
Once we receive your returned item, we will process your refund within 14 days.
Refunds will be made to the original payment method. Standard delivery costs will also be refunded where applicable. Additional costs paid for upgraded delivery will not be refunded.
Faulty or Damaged Items
If your item arrives damaged or faulty please contact us at info@re-handle.co.uk
Request a Return
To request a return, please email info@re-handle.co.uk with your order number and details of your return request. We will then provide you with the return instructions.
Terms & Conditions
A Legal Disclaimer
Re-Handle supplies replacement tool handles designed for repairing and extending the life of existing tools. By purchasing from Re-Handle, you agree to these Terms & Conditions.
Products & Purpose
Our products are intended for tool restoration and replacement of damaged handles only.
We do not manufacture complete tools unless explicitly stated. It is the customer's responsibility to ensure compatibility before purchase or installation.
Ordering & Acceptance
All orders are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion.
A contract is formed once payment has been received and the order is confirmed.
Pricing & Payment
Prices are shown in GBP (£) unless otherwise stated
We reserve the right to change prices at any time
Payment must be made in full at checkout before dispatch
Delivery
Delivery times are estimates only and may vary
We are not responsible for delays caused by couriers or external factors
Risk of goods passes to the customer upon delivery